Terms & Conditions

  1. The Definitions
    In these terms where the content so permits the following expressions shall have the following meanings:
    1.  word: "Consignment" means any article or articles of any sort which may be, or be intended to be, received by the Company from any one, consignor at any one address for carriage and delivery at any one time to any one consignee at any one other address:
    2. "The relevant collection point" means the address at which any Consignment is to be received by the Company or person:
    3. The relevant delivery point means the address to which any Consignment is to be delivered by the Company or person:
    4. "the excepted risks" mean:
      1. Any War, invasion, act of foreign enemy, hostilities (whether war be declared or not), civil war, rebellion, revolution, insurrection or military or usurped power, or loot, sack, or pillage in connection therewith, and/or
      2.  Ionising radiations or contamination by radioactivity from any nuclear fuel on from any nuclear waste from the combustion of nuclear fuel, and/or
      3. Radioactive, toxic, explosive or other hazardous properties of any explosive nuclear assembly or nuclear component thereof, and/or
      4. Pressure waves caused by aircraft and other aerial devices travelling at sonic or supersonic speeds, and/or
      5. The absence, failure or inadequacy of packing or packaging:
    5. 'The Service Order" means the Service Order and Schedule form overleaf:
    6. 'This Agreement" means the Service Order together with these terms.
  2. Company's obligation
    In consideration of the payments to be made to the Company by the Customer the Company shall (subject as hereinafter mentioned) during the continuance of this Agreement carry out the services described in the Schedule.
  3. Liability of the company Note: Where the Customer deals with the Company as a consumer the provisions set out hereunder do not and will not affect his rights under the Unfair Contract Terms Act in 1977
    1. The value of the property intended to be carried and/or delivered under this Agreement and also the amount of any consequential loss which might arise from damage or loss to or of the said property are matters which are better known to and/or more readily ascertainable by the Customer than the Company: indeed to some extent they cannot be known to the Company but are under the control of the Customer:
    2. The potential extent of the damage (as defined in (f) below) that might be caused or be alleged to be caused to the Customer is disproportionate to the sum that can reasonably be charged by the Company under this Agreement:
    3. The Company is not able to obtain liability cover giving unlimited cover for its full potential liability to its customers under agreements such as this and in any case even liability cover giving limited cover for such liability is more difficult and more expensive to obtain than liability cover in respect of any loss of or damage to his own property or of loss arising there from which liability cover the Customer should be able to, and should, obtain:
    4. The Company is concerned to keep down the costs of the services it provides to its Customers under agreements such as this:
    5. In the circumstances the Company intends to limit its liability for any damage caused to the Customer (as defined in (f) below) to amounts which are not out of proportion to its charges hereunder, namely the amounts defined in (II) below:
    6. In this Agreement "damage caused to the Customer" means any damage suffered by the Customer (including for the avoidance of doubt any loss of or damage to any Consignment and loss of any other kind whether direct or consequential), howsoever arising caused by any negligence, breach of duty or other wrongful act or omission (which phrase, wherever it appears in this Agreement, includes any deliberately wrongful act or omission and any breach, howsoever fundamental, of any express or implied term of this Agreement) on the part of the Company its servants or agents:
    7. It is difficult to investigate claims received weeks after the loss or damage is alleged to have occurred.



    1. Provision as to liability of the Company, its servants or agents So far as concerns damage caused to the Customer the Company shall be liable to the Customer (and then only to the limited extent set out below) only if and in so far as such damage is caused by the negligence, breach of duty or other wrongful act or omission of the Company itself or its directors or servants acting within the course of their employment.
    2. Provision as to limitation of the amount of liability of the Company If, whether pursuant to the provisions set out herein or otherwise, any liability to the Customer shall arise on the part of the Company, its servants or agents (whether under the express or implied terms of this Agreement, howsoever fundamental, or in negligence or in any other way, however fundamental maybe the breach of any duty) for any damage caused to the Customer, such liability shall in all cases whatsoever be limited to the payment by the Company on its own behalf and on behalf of its servants and agents by way of damages:
      1. in the event of loss or damage to the whole of a Consignment, of a sum not exceeding whichever is the greater of (i) an amount calculated at the rate of �2,000 per tonne on the gross weight of the Consignment and (ii) �100:
      2. in the event of loss of or damage to part of a Consignment, of the proportion of the sum ascertained in accordance with sub-clause (a) above which the actual value of that part of the Consignment bears to the actual value of the whole of the Consignment:
      3. in respect of any claim arising other than as a result of loss of or damage to a Consignment or part thereof, of a sum not exceeding �50 in respect of any one Consignment. Provided that the Company shall be entitled to require proof of the value and weight of the whole Consignment and any part or parts thereof.
      4. If the sender, combines packages (assuming they are under service restrictions) without putting them in an outer box, and the parcels come apart in transit, then once the remaining parcel(s) are signed for by the recipient the customer accepts they cannot make a claim for loss (or partial loss)
    3. Provision as to notification of claims
      The Company its servants or agents shall not be liable to the Customer in any circumstances or to any extent whatever in respect of damage caused to the Customer unless written notice is received by the Company at its Head Office (stated overleaf) within 7 days, in the case of damage to the whole or part of a Consignment or loss of part of a Consignment, you must report it within 3 days from the date upon which the Consignment was collected or received by the Company.  or  if the item is lost, you must report it within 14 days
    4. Special provision as to the excepted risks and as to strikes etc.
      1. The Company and its servants or agents shall not in any circumstances whatever be liable for any damage caused to the Customer arising directly or indirectly from or in consequence of any of the excepted rinks, or for any expenses whatsoever resulting or arising there from.
      2. If the Company shall at any time be prevented from or delayed in starting, carrying out or completing any services described in the Schedule by reason or strikes, lockouts, labour disputes, weather conditions, traffic congestion, mechanical breakdown or obstruction of any public or private road or highway or any cause whatever beyond the Company's control, the Customer shall have no claim for damages or otherwise against the Company its servants or agents for any consequential loss as a result thereof PROVIDED that in the case of mechanical breakdown of one of the Company's vehicles the Company shall use its best endeavours to provide a replacement vehicle with the minimum practicable delay.
    5. Special provision as to labelling
      The Company its servants or agents shall not in any circumstances whatever be liable for any late delivery or misdelivery or non-delivery caused or contributed to by any deficient or ambiguous labelling of the Consignment.
  4. Loading and Unloading
    1. When collection or delivery takes place at the Customer's premises the Company shall not be under any obligation to provide any plant, power or labour which, apart from the Company's servant, may be required for loading or unloading at such premises.
    2. Any consignment (or part thereof (requiring special appliances for loading and/or unloading is accepted for carriage only on condition that such appliances are available at the relevant collection and/or delivery points. Where such special appliances are not available as aforesaid and if the Company agrees to load or unload such Consignment (or part thereof) the Company shall be under no liability whatsoever to the Customer for any damage however caused, in the course or as a result of loading or unloading such Consignment without such special appliances, whether or not by the negligence of the Company or its servants or agents, and the Customer shall save harmless and keep the Company indemnified against any claim or demand arising out of such loading or unloading.
  5. Collections and Deliveries
    1. Collections and deliveries which take more than fifteen minutes may be subject to a surcharge.
    2. The Company will make one attempt to deliver a Consignment during normal working hours. Subject to (c) below, if the Company cannot obtain a receipt at the relevant delivery point it may attempt to deliver and obtain an appropriate receipt at an address close to the relevant delivery point and, if successful, the Company will leave at the relevant delivery point details of the address at which delivery has been effected. If the Consignment has not been delivered, the Company will return it to the Company's premises, after leaving at the relevant delivery point a request for the consignee to contact the Company to make alternative delivery arrangements. If no such contact is made within a reasonable time the Company will retain the Consignment to the consignor at the Customers cost. Collections can be made at anytime between 9am to 8pm, there is no set time for delivery or collections. Christmas and new years can result to delayed deliveries. We do not work from the 24th of December till 4th January of every year.
    3. If, on attempting to deliver a Consignment to a school on similar institution, the Company finds that such school on institution is closed for holidays or other reason, the Company may apply a storage charge for retaining the Consignment at its premises and shall be allowed a reasonable time to deliver the Consignment once the school on institution re-opens. We only can pickup and deliver in the UK excluding, north of Scotland, Scotland Highlands, Ireland, Northern Ireland and other Isles. Mainland Only. If collection or deliveries takes place in these locations, it will take longer than next day. We are not responsible for the delivery times if it is taking part in these location stated.
    4. We do not hold responsible for the delivery times. we aim to deliver next day with a success rate of 95%. Sometimes, there may be delays en-route. It is not a guaranteed delivery unless you purchase the 9am service.
  6. International Carriage
    1. In the case of services where the Company is required to collect goods from or deliver goods to a country outside the united Kingdom the Company's liability (subject to (b) below) is governed by the relevant provisions of the Convention on the Contract for the International Carriage of Goods by Road as set out in the Schedule to the Carriage of Goods by Road Act 1965 (as such Schedule may be amended from time to time) ("the CMR Regulations") and in particular Articles 17 and onwards, which provisions will be incorporated into this Agreement and will apply in place of any inconsistent terms above written. A copy of such provisions will be supplied if required.
    2. In relation to that part of any carriage performed by air and if the transit by air involves an ultimate destination or stop in a country other than the country of departure, the Warsaw Convention as amended may be applicable and the Convention governs, and in most cases limits, the liability of the Company in respect of loss of or damage to consignments.
  7. Sub-Contractors
    No objection will be taken to the use by the Company at its own expense of any other carrier and in such circumstances both the Company and such other carrier shall be entitled to the protection of all the terms hereof which exclude or limit the liability of the Company.
  8. Provision for Indemnity by the Customer
    The Customer shall for all purposes be treated by the Company and its servants or agents as sole beneficial owner of any and every Consignment and it is agreed that if any other person shall in respect of any Consignment, or part thereof, make any claim against the Company its servants or agents arising out of the subject-matter of this Agreement whether arising out of any negligence, breach of duty or other wrongful act or omission by the Company its servants or agents or otherwise, in respect of any loss or damage (including loss of any kind whether direct or consequential) outside or beyond the liability of the Company to the Customer, as limited herein, then the Customer shall indemnify the Company its servants or agents against any such claim (and all costs incurred therein) in respect whereof the Company is by this Agreement declared to be under no liability to the Customer, or in so far as any such claim shall cause the total liability of the Company to the Customer and all such claimants to exceed the limited sums set out in Clause 3 above.
  9. Provision extending protection to servants or agents of the Company
    The Customer agrees with the Company, contracting as agent and/or trustee on behalf of its servants and agents, that in consideration of the said servants and agents carrying out for the benefit of the Customer the obligations under their contracts of employment with or otherwise to the Company, such servants and agents shall be entitled to the protection of all the terms and conditions hereof in any claim by the Customer against such servants or agents (except in so far as relates to deliberately wrongful acts or omissions for which, as between the Customer and the servants or agents, the servants or agents shall be fully liable at law).
  10. Payment
    1. The Customer shall to the extent so stipulated in the Schedule make payments to the Company monthly in advance the first of such payments to be made not later than the date of commencement. Other payments to the Company shall be made within seven days of the date of the Company's invoice All charges are stated exclusive of Value Added Tax.
    2. During any week in which the fulfilment of this Agreement would require the Company to perform the services prescribed herein on a bank or other public holiday the Company shall be entitled to make a reasonable extra charge to reflect any additional costs thereby incurred by the Company.
  11. Items not carried
    The Customer undertakes that the Company shall not be required or caused to carry or convey anything if such carriage or conveyance would be unlawful. The Company will not, without its specific agreement. carry livestock. liquids, perishable goods. glass, gases, cookery-ware, plates, any type of car parts, items made from clay, pyrotechnics, arms and ammunition or corrosive, toxic. flammable. explosive, oxidising or radio-active materials. The Company reserves the right to refuse any parcels which are neither the property of, nor sent on behalf of, the Customer.
  12. Loss and Damage

    a) Except as set out in this Condition and in Conditions 4, 12, 13 and 14, we will be liable for any physical loss of, or physical damage to, goods while we are transporting them as defined in Condition 9, and storage other than storage under Condition 9(c). This will not apply if the loss or damage has arisen from or consists of the following:-

    i) You or the person receiving the goods not taking or accepting delivery within a reasonable time;

    ii) Insufficient or improper packing, labelling or addressing contrary to our packing, labelling and addressing requirements set out at Condition 6. This includes using an incorrect postcode or not using one;

    iii) Any special handling requirements in respect of the goods which have not been notified to us;

    iv) Damage or breakage to any articles (or part of them) that are made up of china, glass, porcelain, earthenware or other similar materials;

    v) Goods that contain any form of liquid;

    vi) An act or failure to act by you or the owner of the goods, or by the Agents of either you or the owner of the goods;

    vii) Natural loss of bulk or weight, hidden or built-in fault, vice or natural wear and tear, loss of value, moths, vermin or the effect of any process of cleaning, dyeing or restoring any article;

    viii) Seizure under legal process;

    ix) Defect of any equipment supplied by you or the receiver of the goods under Condition 7(b) or any negligence of your servants or agents;

    x) Delay in providing us with safe and adequate access and/or delivering instructions;

    xi) Any event or circumstance beyond our control.

    b) We will not be liable in any way for a Consignment or other goods:-

    (i) if you have committed fraud or the owner of the goods or your or their employees or agents have done so; or

    (ii) the Consignment was not being transported (as set out in Condition 9) at the time of the loss.

    c) Where we have loaned computer equipment and/or licensed computer software for you to use to aid the process of recording and despatching goods to us the following provisions will apply. The printing by you of a Consignment label will create a computer record of the despatch of that Consignment to us, but this computer record will not be evidence that we have begun transporting the goods (as defined in Condition 9). We will not begin transporting the goods and we will not be liable in any way for a Consignment or other goods until a second computer record has been created by us when the Consignment or Goods are loaded by us onto one of our vehicles.


  13. Customer undertakings
    The Customer undertakes that:
    1. The Consignment shall be accepted at the relevant delivery point and an appropriate receipt therefor shall be given to the Company's representative escorting such Consignment, and such receipt shall be conclusive evidence of delivery save where such receipt is obtained as a result of any fraud, collusion or dishonesty on the part of the Company's representative.
    2. In the event of a strike of employees of the Customer or of employees at the relevant collection or delivery points the Company's servants or agents will not be asked to perform any additional duties or any duties of a strike-breaking nature.
  14. Miscellaneous provisions
    1. unless specifically agreed to the contrary, "working days" do not include Saturdays, Sundays or Public Holidays.
    2. No reduction of charges will be made if the Company receives less than the number of parcels for which the Customer has contracted.
    3. Consignments travelling more than 250 miles may be subject to delay.
  15. Nature of Agreement
    This Agreement and the CMR Regulations and Warsaw Convention (if applicable)
    1. Shall constitute the entire contract between the Company and the Customer and shall not incorporate or be deemed to incorporate the provisions of any other document.
    2. Shall supersede the provisions of any previous contract, warranty or representation made or given relating to the same services as are described in the Schedule.
  16. Variation, etc
    No variation, extension or cancellation of the expressed terms of this Agreement (other than the Schedule) shall be binding upon the Company unless and until it is confirmed in writing under the hand of a Director of the Company and, for the avoidance of doubt, it is declared that no person other than such Director has authority to negotiate or enter into any commitment on behalf of the Company the effect of which would or might (but for this present clause) involve the Company in any legal liability whatsoever.
  17. Termination
    This Agreement may be determined by either party giving to the other one months previous notice in writing to that effect or forthwith if the other party shall commit any breach of its obligations hereunder or ( being an individual ) shall commit an act of bankruptcy or (being a Corporation) shall go into liquidation other than for the purposes of reconstruction or amalgamation, or shall suffer the appointment of an administrator or a receiver of any of his or its property or income or make any deed or arrangement with or composition for the benefit of any of his or its creditors
  18. Applicable Law
    This agreement shall be construed in accordance with the real laws of England and the Courts of England shall have exclusive jurisdiction in relation to any matters arising out of this Agreement.